Q&A – Moonlightship
1. Do I need to have an account to order?
No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new version and special promotions
2. What payment method do you accept?
We accept all major PayPal payments.
3. How safe is my online order?
When purchasing online with a credit card, all information will be entered into the SSL secure web page. Then, your information is encrypted by SSL and sent directly to our credit card provider's network, where your card and transactions are authorized and approved. Your credit card information is not stored on our server.
4. Is there an exchange rate?
All our transactions are based on U.S. dollars. If your credit card is based on another currency, your order total will be calculated based on the daily exchange rate on the day the card issuer processed the transaction.
5. How to set the delivery address?
Since our website and services are based on English, all the information you enter must be in English, including punctuation. If some letters in your address contain non-English letters, we suggest you use similar English letters instead. For example, you can change the letter "?" to "c".
6. Can I change the delivery address after placing an order?
Please note that your shipping address cannot be changed after the order has been processed or shipped. Please update your delivery address to your residential address, not your holiday address, because we don’t know how long the destination customs department will hold the package on hold.
7. How long does it take to transport? How to track my package?
Delivery time depends on the shipping option you choose. After the order is shipped, we will send your tracking number and tracking website via email. We are not responsible for delays caused by the customs department of your country/region.
8. What if there are missing items in my order?
If something is still missing, please contact us immediately via email
If you have any questions, please email us directly to info@Moonlightship.com
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