Refund Policy – Moonlightship
We have a 30-day return policy, which means you have 30 days to request a return after receiving the product.

To qualify for a return, your product must be in the same condition as you received it, unworn or unused, labeled, and in its original packaging. You also need a receipt or proof of purchase.

To start the return, you can contact us at info@Moonlightship.com. If your return is accepted, we will send you the return shipping label and instructions on how and where to send the package. Items sent back to us without prior request for return are not accepted.

For any return issues, you can always contact us info@Moonlightship.com
Damage and problems
Please check your order when you receive it. If the product is defective, damaged or received the wrong product, please contact us immediately so that we can evaluate the problem and correct it.

Exception/non-returnable goods
Certain types of products cannot be returned, such as perishable products (such as food, flowers or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept hazardous materials, easy Return of flammable liquid or gas. If you have any questions or concerns about a specific product, please contact us.

Unfortunately, we cannot accept returns for special offers or gift cards.


exchange
The fastest way to ensure that you get what you want is to return the item you own. Once the return is accepted, please purchase the new item separately.


Refund
We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Keep in mind that your bank or credit card company may also take some time to process and mail the refund.
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